Earnings, rewards & payouts
Understand your payout status
Requested, processing, paid, failed or reversed: know what each outcome means and what to do next.
On this page
Follow the request reference
| Status | Meaning | Next step |
|---|---|---|
| Requested | Your request is recorded for the required review. | Check its details and wait for the next recorded update. |
| Processing | The transfer is in progress or awaiting its provider outcome. | Keep the reference. Do not create duplicate requests for the same amount. |
| Paid | The transfer is recorded as successful. | Check the receiving account and match the reference and recipient. |
| Failed | The transfer did not complete successfully. | Read the reason and check the request and credit status before retrying. |
| Reversed | A previously processed amount has a reversal recorded. | Check the reversal information and contact support if clarification is needed. |
If you cannot find a payment marked paid
- Confirm the receiving bank and masked account details on the request.
- Check your bank statement rather than relying only on a push alert.
- Match the amount, date and transfer reference.
- Send support the payout reference and the issue. Do not submit several requests to chase the same transfer.
Use the timing shown for the request
Payout review and the receiving bank can affect progress. Follow any timeframe displayed in your account; do not rely on an unlisted guarantee of instant or same-day payment. A processing request can need reconciliation before another action is safe.