Missing, lower-than-expected or incorrect earnings

Identify the source first

Decide whether the issue relates to video revenue, watch-time earnings, a member reward, a referral credit, a voucher or a payout. Each uses different records and eligibility checks. A total on one screen is not proof that the same amount should appear in another balance.

Work through these checks

1. Confirm you are signed in to the correct account.
2. Check the programme, community, earning period and content or referral reference.
3. Read the eligibility and status next to the record. Pending, locked and held amounts are different from available amounts.
4. For a video, check the publishing route, content eligibility and recorded share version. Views alone do not establish a fixed payment.
5. For a referral, check accepted attribution, campaign qualification and release milestones.
6. For a redemption or payout, inspect the existing request before creating another one.

Send a useful support request

• Your Togeda handle and the programme involved.
• Video URL, community, referral reference, redemption reference or payout reference.
• The relevant date or earning period and the status displayed.
• The amount or event you expected and what you actually see.
• A cropped screenshot with private bank details, codes and other people’s information removed.

What a review needs to establish

A review checks the record and applicable terms. An estimate, a community promise or a view counter does not override verified activity, earning eligibility or the recorded payout outcome. Keep the original references so the same event can be traced consistently.